Privacy Policy

Fox Group (Moving and Storage) Ltd

Fox Group (Moving and Storage) Ltd (“Fox Group”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal data when you use our services, visit our website, or interact with us.

We recommend that you read this policy carefully so that you understand how and why we use your personal data, and your rights in relation to it.

1. Data Controller

Fox Group (Moving and Storage) Ltd is the data controller responsible for your personal data.

We do not have a statutory requirement to appoint a Data Protection Officer (DPO). However, we take data protection seriously and have designated responsibility for data protection compliance internally.

If you have any questions about this privacy policy or wish to exercise your legal rights, please contact:

Email: dataprotection@fox-moving.com

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters:
https://www.ico.org.uk

2. The Personal Data We Collect

We may collect, use, store and transfer the following types of personal data:

Identity and Contact Data	Name, title, address (billing and delivery), email address, telephone numbers
Financial Data	Payment details where required to process transactions (handled securely via payment providers)
Transaction Data	Details of services provided, quotations, invoices, and payment history
Profile Data	Account login details (where applicable), preferences, and interactions with our services
Marketing and Communications Data	Your preferences for receiving marketing communications
Customer Service Data	Records of communications via phone, email, website, or social media
Technical and Usage Data	IP address, browser type and version, time zone, device type, operating system, and how you use our website

3. How We Collect Your Personal Data

We collect personal data in the following ways:

Direct interactions

You may provide data when you:

• Request a quotation
• Purchase services
• Contact us by phone, email, or website forms
• Subscribe to marketing communications
• Provide feedback or complete surveys

Automated technologies

We collect technical data using:

• Cookies
• Server logs
• Analytics tools

Third parties

We may receive data from:

• Payment providers
• Analytics providers (e.g. Google)
• Technical service providers

4. How We Use Your Personal Data (Legal Basis)

We will only use your personal data where the law allows us to. The lawful bases we rely on include:

• Contract – to provide services you have requested
• Legal obligation – to comply with legal requirements
• Legitimate interests – to operate and improve our business
• Consent – for marketing and non-essential cookies

Purpose	Data Used	Legal Basis
Provide quotations and services	Contact, transaction data	Contract
Process payments	Financial data	Contract
Customer support	Contact, service history	Contract
Business administration and security	Technical, contact data	Legitimate interest
Improve website and services	Technical and usage data	Consent
Marketing communications	Contact and preferences	Consent / Legitimate interest (existing customers only)
Legal and regulatory compliance	Various	Legal obligation

5. Marketing Communications

You will receive marketing communications from us if:

• You have requested information from us; or
• You have purchased services from us; or
• You have provided consent

You can opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Opting out of marketing does not affect service-related communications.

6. Cookies and Analytics

We use cookies and similar technologies to improve your experience and analyse website usage.

Non-essential cookies (including analytics) are only used with your consent via our cookie banner.

You can manage your cookie preferences at any time.

Hotjar

We use Hotjar to understand how users interact with our website and improve usability.

Hotjar may collect:

• Device and browser information
• IP address (partially anonymised)
• On-site behaviour (clicks, scrolls, navigation)

Hotjar does not identify you personally and is used solely for analytical purposes.

For more information, please see Hotjar’s privacy policy.

7. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

• Transport and logistics partners
• Payment processors
• IT and system providers (e.g. Microsoft 365, website hosting)
• Professional advisers (legal, accounting, insurance)
• Regulatory authorities (e.g. HMRC)
• Fraud prevention and law enforcement agencies

All third parties are required to protect your data and only process it in accordance with our instructions.

8. International Data Transfers

Some of our service providers may be based outside the UK.

Where this occurs, we ensure your data is protected using appropriate safeguards, such as:

• UK adequacy regulations
• International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses (SCCs)

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Access to personal data is restricted to those who need it for legitimate business purposes.

We have procedures in place to deal with suspected breaches and will notify you and regulators where required.

10. Data Retention

We retain personal data only as long as necessary:

• Customer and transaction records: up to 6 years (for legal and tax purposes)
• Quotation data (not converted to customers): up to 12 months
• Marketing data: until you withdraw consent or after 24 months of inactivity
• Technical/analytics data: in line with cookie settings

We may retain anonymised data for statistical purposes indefinitely.

11. Your Legal Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request transfer of your data

To exercise any of these rights, please contact us at dataprotection@fox-moving.com.

12. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page.