FAQ’s and Description of Terms

On this page we have compiled a list of helpful descriptions and frequently asked questions.
Hopefully by browsing through the below sections you are able to find the answers you need>

Enquiry Types from our www.fox-moving.com

Provision of your brief move requirements to allow our coordinators to contact and discus your move further. Click here for a quote
Provision of all known move requirements to allow our coordinators to provide an initial cost estimate.
You will complete a room by room itinerary listing all effects that are to be moved, thereby providing us with an accurate volume that we can base our quotation on.
Click here to complete out Detailed Quote Form
Provide us with your basic contact details and we will get in touch in order to organise a home visit by one of our removal experts.
Click here to arrange a home survey

Terms Used in our Quotations

Your quote will include VAT where applicable.
For moves to be completed within the EU VAT will be applied at the standard rate of 20%.
For moves destined to or originating from outside the EU then VAT will not be applied.
Our quotes are based on suitable direct access, allowing for our vehicle to be placed directly outside the main access point with no more than one flight of normal stairs.
Unless otherwise stated full payment is required 7 days prior to the move commencing.
We request as much notice as you are able to provide to allow us to seek to schedule your move for the required date, though it is subject to availability.

Exclusions from our Quotations

Entry of any shipment into the destination country is governed by the associated customs or government authority. We can provide guidance so as to assess if your shipment may meet any advised criteria for tax and / or duty relief. If your effects are subject to tax and / or duty this would be assessed and be payable once the shipment has arrived at its final destination.
If you request that your shipment by stored prior to shipping or at our agents warehouse prior to delivery then storage charges will be payable with rates available on request
We offer Insurance at additional charge for your move with the terms and rates provided with your quote.
Any shipment departing from or arriving to a port / airport will be designated a free-time period, if any. If the shipment exceeds this time at the port due to varying factors such charges will be applied. Such charges are not known until the time they are incurred and therefore payable if and when they are charged.
Customs authorities retain the right to complete examinations or inspections on any shipment departing from or arriving to their country. These can be in the form of further documentation checks, X-ray examinations or full physical inspections. The extent of any such process is not known until the shipments is at the port and any associated charges assessed and payable if and when they are charged.
Certain countries operate a Quarantine programme wherein each and every shipment will undergo a stringent inspection by an appointed inspector at an approved facility. The final charges are not known until the shipment has arrived at destination and therefore payable when they are finalised.
Specific fumigation or steam cleaning may be determined as necessary by the relevant authority for a complete shipment or individual items. The extent are not known until the time they are incurred and therefore payable if and when they are charged
Certain countries apply cargo dues / wharfage on shipments arriving into their country. Specific charges are based on the items within the shipment and assessed at time of arrival.
Our quotes are based on suitable direct access, allowing for our vehicle to be placed directly outside the main access point with no more than one flight of normal stairs. Additional charges would apply if access is outside of these assumptions:
  • Shuttle service -
         Use of smaller vehicle suitable to access your residence to transfer your shipment from transit vehicle into your new home.
  • High floor -
         Use of stairs, internal or external elevator to access your high floor apartment.
  • Long carry -
         In excess of 30 metres from the main access to your residence to the vehicle.

Insurance

Full coverage Marine Transit Insurance is available with rates as per your quotation or on request. An itemised valued transit proposal form will be required to be completed.
Total loss Marine Transit Insurance is available with rates as per your quotation or on request. An itemised valued transit proposal form will be required to be completed.

Shipping Terms

Your effects will be loaded directly into a standard shipping container.
Your effects will be returned to our depot, crated and co-loaded for shipping.
Your effects will be returned to our depot, cased as required then forwarded for airfreight
Your effects will be returned to our depot to await consolidation with other shipments of household effects, then co-loaded for shipping.
Your effects will be returned to our depot to await consolidation with other shipments of household effects, then co-loaded for road freight.
Freight charges up till arrival at chosen port of entry. Excludes all and any landing or destination charges
Fox or our nominated agents will advise you so that you can provide all the necessary documentation prior to shipment arrival at destination port, then submit and receive standard clearance.

Packing

Small items will be packed into quality cartons of various sizes and china, glassware, ornaments and other fragile items will be wrapped in white paper, tissue or bubble wrap as necessary. Larger pictures and mirrors will be packed into picture cartons or protected by cardboard sleeves and we will use lay-flat cartons for your hanging garments to avoid creasing.
All furniture and other large items will be wrapped individually using a special bubble blanket or multi-ply paper blanket, tailored to the item being wrapped and taped safely around.
Furniture will be loaded to our vehicle then wrapped for protection in woollen removal transit blankets.
This allows you to pack and prepare your own effects for collection and onward transit. You should ensure that all items are suitably packed with suitable materials which will be checked and verified by the crew who collect the effects.
We can arrange to pack any specific or highlighted items in cardboard or wood cases or crates.

Origin

We can arrange for a specialist handyman to: Dismantle and / or assemble large or complex furniture pieces Remove and / or replace / install electrical items Take down / fix curtains and poles Take down / re-hang pictures and mirrors We can arrange for a maid or cleaning service for a full house or as per your requirements.
Sample Description

Storage in Transit

Fox or our appointed agent can arrange for your effects to be placed for ‘Storage in Transit’ to await shipping and / or final delivery with rates available on request. If you are placing your effects to storage you may need to extend any insurance policy, again rates available on request.
You can nominate any address to accept delivery though if this is for storage under your own account then our delivery to that location will complete the move services.
Our standard storage warehouses are fully secure and containerised storage locations, though are not climate controlled.
If your effects are stored at a Fox or our agents facility then access is possible though subject to suitable notice and payment of an access fee.

Destination

We request that you provide your temporary address and contact details. You may provide the final delivery address later to Fox or the nominated destination agent
Unload all items to designated rooms Unwrap furniture pieces and place Basic re-assembly of any items dismantled by crew at origin Unpack cartons to flat top available clear surfaces Clear and dispose of debris on day of delivery
Unload all items to designated rooms only

Glossary of Terms

Terminal Handling Charges – Charges applied at the entry port for handling of your shipment through the port process.
NVOCC Non-Vessel Operating Common Carrier – Charges applied by the nominated freight handlers at the port for process at their warehouse.
40 Years Experience

40 Years Experience

Excellent Service

Excellent Service

Competitive Rates

Competitive Rates

Global Coverage

Global Coverage